The _____ Gap Is the Difference Between Customer Perceptions and Expectations

question 55

Multiple Choice

The _____ gap is the difference between customer perceptions and expectations.

• A) Customer
• B) Service
• C) Value
• D) Quality
• E) Delivery

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Definitions:

Sales Revenue

The total amount of money received by a company from its sales of goods or services before any expenses are subtracted.

DOL

Stands for Degree of Operating Leverage, which measures a company’s sensitivity of operating income to its sales.

EBIT

Earnings Before Interest and Taxes represent a company's profit before deducting expenses from interest and income taxes.

Sales Increase

An uptick in the amount of products or services sold by a company, typically measured within a specific time frame.