Due to the _____ Characteristic of Services, Customers Can Affect

question 35

Multiple Choice

Due to the _____ characteristic of services, customers can affect the transaction and how others perceive the transaction.

• A) Comparability
• B) Intangibility
• C) Heterogeneity
• D) Simultaneous production and consumption
• E) Perishability

Acknowledge the physiological and psychological factors influencing motives.

Recognize the impact of environment and innate predispositions on behavior.

Understand the influence of stimulus-seeking behavior on human actions.

Understand the basic principles of motivation and how they apply to human behavior.

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Definitions:

Average Collection Period

The mean duration required for a company to collect payments due from its clients.

Credit Period

The length of time that credit is granted.

Marginally Competitive

Describes markets or situations where small changes in performance or price can significantly affect the competitive position of firms or products.

Account Size

Account size refers to the total value or volume of assets held in an individual's or entity's investment or trading account.