The Characteristic of a Service That Refers to Differences in Employees

question 9

Multiple Choice

The characteristic of a service that refers to differences in employees' performances is:

• A) Intangibility
• B) Heterogeneity
• C) Divisibility
• D) Perishability
• E) Simultaneous production and consumption

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Definitions:

Assigning Tasks

The distribution of responsibilities or duties to individuals or groups for completion.

Standard Procedures

Established methods or protocols to be followed in order to ensure consistent and effective completion of tasks.

Enforcing Deadlines

The act of ensuring that tasks or projects are completed within a set timeframe.

Building Relations

Building relations involves the development of positive interactions and connections with others, which are crucial for personal and professional growth.