Which Is True of Active Listening

question 1

Multiple Choice

Which is true of active listening?

• A) It takes little effort.
• B) It is hard work.
• C) It should be practiced only in the office.
• D) It takes 1/4 the time of normal listening.
• E) none of the above

---

Definitions:

TQM

Total Quality Management is a management approach focused on long-term success through customer satisfaction and involves all members of an organization.

Transformational Leadership

A leadership style that inspires and motivates employees to exceed expectations by fostering significant change and personal development.

Reengineering

A process that involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Survey Feedback

A method of gathering information and insights from respondents about a particular subject, which is then used for analysis, decision-making, or measuring satisfaction and performance.