A Genuine Concern for Customer Needs and Customer Satisfaction Is

question 69

True/False

A genuine concern for customer needs and customer satisfaction is a powerful force that energizes the total quality management effort of a small business.

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Definitions:

Shares

Represent units of ownership in a company or financial asset, granting the holder a part of the corporation's assets and profits.

Total Return

The overall financial gain or loss from an investment, taking into account both capital appreciation and dividends or interest.

Capital Gain

The profit from selling a capital asset for more than its purchase price.