Use the Following to Answer Questions

question 125

Multiple Choice

Use the following to answer questions:
Scenario 3-2. Terry's Technology Service is currently conducting a SWOT analysis of the business. Several differing factors have been observed. One of the major strengths of Terry's business is that he has kept current with all the new technologies that have been developing. The ability to adapt the technologies to business applications has been a key feature of the business. A definite weakness of the business is that Terry's cash flow has been strained lately due to the capital investments that are necessary in order to keep up with current technological advances. Owing to Terry's good relationship with his customers, he is getting many referrals for new customers. A recent consideration is his competition. A new business has started in town that is offering similar services.
-In Scenario 3-2 above, keeping current with the new technologies and the cash flow problem are examples of which environment?

• A) External environment
• B) Internal environment
• C) Economic environment
• D) Technological environment

---

Definitions:

Discretionary Approach

A method or strategy that allows for flexibility and personal judgment in decision-making processes.

Shock Or Surprise

An emotional or physical response to an unexpected event or piece of information.

Direct Approach

A communication style that is straightforward and to the point, without unnecessary details or digressions.

Negative Message

Communication that conveys a refusal, denial, or unfavorable information in a tactful way.