A Common Customer Perception That Offshore Call Centers Provided Lower-Quality

question 19

Multiple Choice

A common customer perception that offshore call centers provided lower-quality service has led to:

• A)companies moving their call centers back to their home countries
• B)increased demand for these offshore call centers
• C)higher costs for the companies using these call centers
• D)new job duties for call center employees
• E)a "push" model of customer service

---

Definitions:

Skills

Abilities or expertise acquired through practice and learning, which can be applied to achieve specific tasks or goals.

Routine Requests

Requests that follow established norms or procedures, typically for regular or administrative purposes.

Direct Approach

A communication method where the main points or message is presented straightforwardly and without delay.

Recommendation

An advice or suggestion given by someone, based on their knowledge or experience, intended to guide decisions or actions.