In Terms of the Sales Process,"knowledge Base" Refers To

question 8

Multiple Choice

In terms of the sales process,"knowledge base" refers to:

• A)the computer system that contains information about products and services
• B)the information about products and services contained in a computer system
• C)the product catalog in hard copy
• D)the customer service reps and technical employees who understand the product best
• E)the research used to develop new products and improve old ones

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Definitions:

Consequences

The results or effects that naturally follow from a specific action or set of conditions.

Brutality

Savage physical violence; excessive or cruel force.

Position Of Attention

A military posture where one stands straight with feet together and hands at the sides, used to show respect or readiness.

Military Movements

The strategic deployment and relocation of armed forces and their equipment within or between areas of operations.