Which of the Following Is One of the Greatest Challenges

question 58

Multiple Choice

Which of the following is one of the greatest challenges of implementing SFA and CRM systems?

• A)Executive management may not allot funding for the system because they do not see how much value it will have.
• B)Fulfillment and shipping departments may have software that needs to be manually connected to the SFA or CRM system.
• C)Customers may not appreciate having so much information about them available to another company.
• D)Sales managers may not have the experience working with technology to use the system to its full extent without training.
• E)Salespeople may be resistant to go along with a system that allows others to have as much information about their customers as they do.

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