In Terms of the Sales Process,"knowledge Base" Refers To

question 8

Multiple Choice

In terms of the sales process,"knowledge base" refers to:

• A)the computer system that contains information about products and services
• B)the information about products and services contained in a computer system
• C)the product catalog in hard copy
• D)the customer service reps and technical employees who understand the product best
• E)the research used to develop new products and improve old ones

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Definitions:

Wheel Cylinder

An output cylinder in a drum brake assembly. The wheel cylinder contains pistons that move the brake shoes against the drum when the brakes are applied.

Drum Micrometer

A precision measuring tool used to accurately measure the inside diameter of brake drums.

Drum Diameter

The inside diameter of a brake drum, which can affect the brake assembly's efficiency and the vehicle's braking performance.

Drum's Friction Surface

The area on a brake drum where the brake shoes make contact, creating friction to slow down or stop the vehicle.