All of the Following Are Things That Can Be Done

question 48

Multiple Choice

All of the following are things that can be done with CRM software EXCEPT:

• A)The salesperson enters data about the customer that a customer service representative accesses later.
• B)A technical support person enters information about a problem a customer had and the salesperson sees that the problem was resolved and calls the customer to follow up.
• C)A customer logs in to the company's system to check on how much product the customer's competitor has ordered.
• D)The marketing department sends out blasts for an email campaign using up-to-date email addresses for the company's customers.
• E)Salespeople in the United States and customer service representatives in India share information on customers.

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Definitions:

Marginal Social Cost

The total cost to society of producing one additional unit of a good, including both the private cost and any external costs.

Pollution Emissions

Refers to contaminants or pollutants released into the environment, usually from human activity, that can harm human health and the ecosystem.

Efficient Level

The optimal point of production or consumption, where resources are utilized in the most effective manner, minimizing waste and maximizing benefit.

Pollution

The contamination of the natural environment by substances or energies that cause adverse effects on living organisms and ecosystems.