Lost Accounts and Cancelled Orders Are Considered Part Of

question 15

Multiple Choice

Lost accounts and cancelled orders are considered part of:

• A)loss margins
• B)chargebacks
• C)outcome measures
• D)poor outcomes
• E)offset deductions

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Definitions:

Leniency Error

Leniency error occurs in the assessment process when an evaluator consistently rates individuals more positively than their performance warrants, often due to a desire to avoid conflict or to be perceived as favorable.

Performance Ratings

The assessment and documentation of an employee’s job performance using various methods, including qualitative and quantitative metrics.

Manager

An individual responsible for directing and overseeing the work of a group of people in an organization, making decisions, planning, and implementing strategies to achieve goals.

Severity Error

A bias in performance appraisal where the evaluator tends to judge all employees as performing at the same level, usually at an extreme of performance.