The Different Dimensions of Customer Relationship Management Include All of the Following

question 26

Multiple Choice

The different dimensions of customer relationship management include all of the following EXCEPT:

• A)strategies to acquire new customers
• B)strategies to keep the customers the company already has
• C)strategies to sell more to existing customers
• D)strategies to categorize customers into groups to understand them better
• E)strategies to choose different types of salespeople to sell different products

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Definitions:

OEM

Original Equipment Manufacturer, a company that produces parts and equipment that may be marketed by another manufacturer.

Shift Rail Detent

A mechanism in manual transmissions that helps hold a gear in place once it has been selected.

Detent Lug

A mechanical feature designed to prevent or restrict movement until an opposing force is applied, often used in gear selection.

Multiple Countershaft Transmission

A transmission design that features more than one countershaft, allowing for improved torque distribution and selection of gear ratios.