Implementation and Follow-Up After the Sale Is Made Is a Key

question 53

Multiple Choice

Implementation and follow-up after the sale is made is a key step in the sales process for all of the following reasons EXCEPT:

• A)to make sure that the customer's experience with the product is positive
• B)to provide training in proper use of the product
• C)to set the salesperson apart from competitors
• D)to charge a fee for follow-up to increase revenue
• E)to gain repeat business from current customers

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Definitions:

Corrective Action

Measures taken to fix a problem or nonconformity and to prevent its recurrence.

Controls

Mechanisms or regulations put in place to guide actions or processes towards desired outcomes in an organization.

Flexibility and Creativity

Flexibility and creativity are qualities that allow individuals or organizations to adapt to change and generate innovative solutions to problems.

Hierarchical Division

The breaking down of an organizational structure into levels of hierarchy, where tasks and responsibilities are clearly delineated by rank.