Which of the Following Is NOT a Strategy a Service

question 66

Multiple Choice

Which of the following is NOT a strategy a service provider would use if its goal were to manage customer expectations?

• A) Create tiered-value service offerings
• B) Negotiate unrealistic expectations
• C) Communicate criteria for service effectiveness
• D) Teach customers to avoid peak demand periods and see slow periods
• E) Offer choices

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Definitions:

Conditional

Depending on the fulfillment of certain conditions or circumstances, often used in contracts or agreements to signify contingent obligations.

Personal Satisfaction

A state or feeling of contentment and fulfillment that arises from achieving or realizing one's desires or goals.

Statute of Limitations

Laws setting the maximum period one can wait before filing a lawsuit, depending on the type of case or claim.

Nonbreaching Party

The party in a contract who has not violated the agreement terms and is often entitled to remedies for the breach.