Joyce and Amber Are Both New Mothers Who Are Concerned

question 51

Multiple Choice

Joyce and Amber are both new mothers who are concerned about child-proofing their homes to keep their babies safe.Joyce called Baby Safe,an agency that will send an expert in childcare to her home to conduct an individualized survey of the home and advise on dangerous situations.Amber went on the Internet and found a Web site that told her exactly what she should do to make her house safe.Which of the service delivery roles did Amber perform?

• A) Customer mix manager
• B) Competitor
• C) Productive resource
• D) Contributor to quality and satisfaction
• E) Recruiter

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Definitions:

Cross-cultural Analysis

The examination of how cultural differences impact behavior, practices, and values across different societies or cultural groups.

Global Analysis

The comprehensive examination and evaluation of global markets, including trends, economic factors, and conditions that affect business operations and strategy on a worldwide scale.

Creolization

The process through which creole languages and cultures emerge from the blending of different societies and traditions.

Global Consumption Ethic

The set of moral principles and values that guide consumption behaviors on a global scale, often promoting sustainability and ethical consumerism.