A Service Firm in a Particular Industry or in a Particular

question 1

Multiple Choice

A service firm in a particular industry or in a particular location can use which of the following human resource strategies to attract the best people?

• A) Become a preferred employer
• B) Providing needed outsourcing
• C) Using benchmarking
• D) Limiting the number of service encounters
• E) Designing efficient servicescapes

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Definitions:

Kapauku

An ethnic group residing in the highlands of Papua, Indonesia, known for their unique social organization and practices.

Rebellion

An act of violent or open resistance against an established government or ruler, often motivated by political grievances, oppression, or desires for independence.

Revolution

A fundamental and sudden change in political power, societal organization, or in the social or economic structure, typically carried out by a large portion of the population.

Warfare

A structured and frequently extended battle engaged in by nations or entities not recognized as states.