A Potential Service Employee Should Be Assessed Not Only for Service

question 29

Multiple Choice

A potential service employee should be assessed not only for service competencies,but also for ___________.

• A) Service fortitude
• B) Empathy
• C) Assurance
• D) Service inclination
• E) Service responsibility

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Definitions:

Credentials

Qualifications, certificates, or evidence of one's background, and abilities, usually for professional purposes.

Physical Location

The geographic place or position where something is situated or occurs.

Non-verbal Communication

Involves the transmission of messages or signals through a non-linguistic means such as facial expressions, body language, gestures, and tone of voice.

Emotional Involvement

The degree to which an individual is emotionally engaged or invested in an activity, task, or relationship.