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In a Service Culture,good Service Is a Way of Life

question 59

True/False

In a service culture,good service is a way of life and it comes naturally to the members of the organization because it is an important norm.


Definitions:

Yield To Maturity

The total return anticipated on a bond if it is held until its maturity date.

Semiannually

A term indicating that an event or action occurs twice a year.

Capital Gain

The profit earned from the sale of an asset when its selling price exceeds its purchase price.

High-duration

Describes bonds or other fixed-income securities that have high sensitivity to changes in interest rates, usually because they have a long time until maturity.

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