In A(n)_____ Environment,the Servicescape Must Be Planned to Attract,satisfy and Facilitate

question 8

Multiple Choice

In a(n) _____ environment,the servicescape must be planned to attract,satisfy and facilitate the activities of both customers and employees simultaneously.

• A) Saleable service
• B) Self-service
• C) Customized services
• D) Interpersonal services
• E) Remote service

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Definitions:

Wrongful Act

Any action that infringes on the rights of another or is illegal, leading to potential legal liability.

Tort

A wrongful act in a civil context that results in harm or loss for the affected individual, thereby establishing legal accountability for the one committing the act.

Arm's-Length Transaction

A deal made by parties freely and independently of each other, and without some special relationship, such as a familial tie, that might taint the transaction.

Confidentiality

The obligation to protect and not disclose information that is private, sensitive, or classified to unauthorized individuals.