Examlex
In a sense,the servicescape can be viewed as nonverbal communications.
Emotion-Arousing
Referring to stimuli or situations that evoke an emotional response.
Parasympathetic Activity
The aspect of the autonomic nervous system that conserves energy by slowing the heart rate, increasing intestinal and gland activity, and relaxing sphincter muscles.
Physiological Response
Bodily reactions, such as changes in heart rate, breathing, and hormone levels, to stimuli or activities.
Behavioral Response
The observable reaction or action of an individual following an environmental or internal stimulus.
Q6: _ occurs when a service firm develops
Q9: _ service represents the minimum tolerable expectation,the
Q19: There is no way to improve the
Q21: The first step in delivering high service
Q23: Progressive Insurance examined insurance from the customers'
Q30: As a teenager,Louis spent his summers as
Q31: Which of the following is NOT a
Q55: A type of employee who verbally intimidates
Q63: The process of managing multiple and sometimes
Q65: After his home was burglarized,Rich became concerned