_____ Service Represents the Minimum Tolerable Expectation,the Bottom Level of Performance

question 9

Multiple Choice

_____ service represents the minimum tolerable expectation,the bottom level of performance acceptable to the customer.

• A) Desired
• B) Adequate
• C) Functional
• D) Predictable
• E) Augmented

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Definitions:

Freud

Sigmund Freud, an Austrian neurologist and the founder of psychoanalysis, a clinical method for treating psychopathology through dialogue.

Epigenetic Principle

A concept in Erikson's theory of psychosocial development that proposes growth and development are governed by the unfolding of our predetermined personality.

Maturation

The developmental progression that leads to gain in skills, knowledge, and capabilities, both physically and psychologically.

Biological Factors

Refer to physiological, genetic, and neurological conditions that affect an individual's behavior and traits.