"Improving Skills Among Contact Employees" Is an Effective Customer-Defined Service

question 2

True/False

"Improving skills among contact employees" is an effective customer-defined service standard.

---

Definitions:

Deoxyribose

Pentose sugar lacking a hydroxyl (—OH) group on carbon-2′; a constituent of DNA.

Hydroxyl Group

A functional group consisting of an oxygen atom bonded to a hydrogen atom (-OH), which is found in alcohols and many other organic molecules.

Ribose

The 5-carbon sugar present in RNA and in important nucleoside triphosphates such as ATP.

Leader Sequences

Short sequences of amino acids at the beginning of the synthesis of a protein that signal where in the cell it should be localized.