When Translating Abstract Customer Requirements into Concrete Behaviors and Actions,the

question 33

Multiple Choice

When translating abstract customer requirements into concrete behaviors and actions,the pertinent information should be gathered and interpreted by _________ to avoid the creation of company-defined standards rather than customer-defined standards.

• A) Company managers
• B) An objective source such as an outside research firm
• C) Contact employees only
• D) Company managers and contact employees
• E) The company's board of directors

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Definitions:

"g" Factor

A theoretical construct suggesting that a general intelligence factor underlies specific cognitive abilities.

Psychologist

A professional specializing in diagnosing and treating mental health issues, employing various therapeutic techniques to support emotional and mental well-being.

Howard Gardner's Theory

A theory of intelligence that differentiates it into specific 'modalities', rather than seeing intelligence as dominated by a single general ability.

Multiple Intelligences

A theory proposing that people have different kinds of intelligences, including linguistic, logical-mathematical, musical, bodily-kinesthetic, spatial, interpersonal, intrapersonal, and naturalist.