When Creating a Blueprinting for a Technology-Delivered Self Service,a Row

question 1

Multiple Choice

When creating a blueprinting for a technology-delivered self service,a row labeled "onstage technology" can be added to the blueprint:

• A) Only in place of the onstage contact employee action row
• B) Only in addition to the onstage contact employee action row
• C) Either in place of or in addition to the onstage contact employee action row
• D) Above the physical evidence row
• E) Below the support process row

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Definitions:

Confidentiality

The principle of keeping personal, medical, or sensitive information private and not disclosing it to unauthorized persons.

Legal Obligations

Duties that are required by law, which a person or entity must fulfill or face legal consequences.

Self-harm

Intentional, direct injury of one's own body tissue, often done as a way to cope with distressing psychological pain.

Abuse

The maltreatment of a person, causing physical, psychological, or sexual harm, often by someone in a position of power.