_______ Focuses on the Interpersonal Treatment Received by the Consumer

question 7

Multiple Choice

_______ focuses on the interpersonal treatment received by the consumer during the complaint process.

• A) Functional fairness
• B) Procedural fairness
• C) Interactional fairness
• D) Service equity
• E) Outcome fairness

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Definitions:

Resulting Trust

A trust implied by law when property is transferred under circumstances suggesting the transferor does not intend the recipient to have beneficial interest in the property.

Express Trust

A trust created either while the settlor is alive or by will.

Created

Brought into existence; originated or produced something new.

Family Waqf

An endowment made by a Muslim for religious, educational, or charitable purposes, typically for the benefit of family members.