All of the Following Are Causes for Customer's Brand Switching

question 57

Multiple Choice

All of the following are causes for customer's brand switching EXCEPT:

• A) Ethical problems
• B) Pricing
• C) Inconvenience
• D) A service paradox
• E) Core service failure

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Definitions:

Cognitive Ability Test

A pre-employment assessment that measures an individual's capability to perform tasks and solve problems.

Personality Inventory Test

A type of psychological test that assesses various aspects of a person's character or psychological makeup, often used in hiring processes.

Selection Decisions

The process of choosing individuals from a group of applicants based on criteria relevant to job performance.

Confidence

The feeling or belief in one's abilities or qualities, often leading to a sense of self-assurance.