PSE&G Is a Utility Company

question 29

Multiple Choice

PSE&G is a utility company.One of its service guarantees is to keep all appointments.If PSE&G fails to keep an appointment mutually agreed upon by the customer and the company,PSE&G will credit residential customers' accounts by $25 and business customers' accounts by $100.The guarantee only applies to appointments for meter readings,account investigation,gas service,gas appliance repair and both electric and gas meter work scheduled three days in advance.Which of the following statements about PSE&G's service guarantee is FALSE?

• A) PSE&G's guarantee is easy to understand and communicate
• B) PSE&G's guarantee is unconditional
• C) PSE&G's guarantee is meaningful
• D) PSE&G's guarantee is easy to invoke
• E) PSE&G's guarantee is qualitative

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