One of the Ways in Which Standardization of Services Occurs

question 64

Multiple Choice

One of the ways in which standardization of services occurs is through:

• A) Substitution of technology for personal contact and human effort
• B) Organizational flattening
• C) Employee encroachment
• D) Division of labor and specialization
• E) Autonomous management

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Definitions:

Kant's Theory

A philosophical approach developed by Immanuel Kant, emphasizing duty, moral law, and the categorical imperative.

Offenders

Individuals who have committed a violation of the law or a specific offense.

Autonomous Moral Agents

Individuals or entities capable of making their own ethical decisions and bearing responsibility for those decisions.

Justified Individuals

Persons whose actions or beliefs are deemed ethical, legal, or right based on moral or legal grounds.