Since Service Companies Have Found That Customers Differ in Their

question 61

Multiple Choice

Since service companies have found that customers differ in their relationship value and that it may be neither practical nor profitable to meet or exceed all customers' expectations,they have divided their target markets according to:

• A) Current and/or future profitability
• B) Behavior
• C) Usage
• D) Volume
• E) User characteristics

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Definitions:

Separate From Environment

The concept of distinguishing individuals or groups from their surrounding environmental conditions, often used in ecological or social science studies.

Knowledge And Consent

Informed agreement or permission given by a person with full understanding of the facts and implications of an action or decision.

Cause Advocacy

The act of aggressively supporting a particular cause or policy, especially to bring about social or political change.

Case Advocacy

The direct support or representation of an individual or group's case or cause, typically in a legal or social service context.