Every Month the Pest Exterminator Does a Monthly Spraying at Jean

question 6

Multiple Choice

Every month the pest exterminator does a monthly spraying at Jean Poole's house.Every month Jean gripes that she is being ripped off by the exterminating company and that she's going to find a new one.But she never does change service providers due to:

• A) The iteration principle
• B) Customer inertia
• C) Service standardization
• D) Switching costs
• E) Process reciprocity

---

Definitions:

Pattern Bargaining

A labor negotiation strategy where the terms agreed upon in one bargaining unit or company serve as a model for negotiations in others.

Concession Bargaining

A negotiation process in which the labor union agrees to give up certain benefits or conditions in exchange for something else from the employer.

Pattern Bargaining

A negotiation strategy where a labor union uses the terms of a successfully negotiated contract with one employer as a benchmark for negotiations with other employers.

Hardball Tactics

Aggressive or uncompromising methods used in business, politics, or sports, often to gain an advantage or settle a dispute.