Customer _____ Are the Standards for Performance Against Which Service

question 28

Multiple Choice

Customer _____ are the standards for performance against which service experiences are compared.

• A) Perceptions
• B) Expectations
• C) Attitudes
• D) Judgments
• E) Wants

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Definitions:

String Objects

Instances in programming that represent sequences of characters used to manipulate text data.

Single Quotes

Used in programming to define a character literal or to create a string literal in some programming languages.

ASCII Character Set

A character encoding standard for electronic communication, representing text in computers with numbers assigned to letters, digits, and symbols.

Modulus Operator

A mathematical operator used to find the remainder of a division between two numbers.