Retention Strategies Based on Social Bonds

question 56

Multiple Choice

Retention strategies based on social bonds:

• A) Build long-term relationships through social and interpersonal as well as financial bonds
• B) Use a strategy of mass customization
• C) Are concerned about maintaining customer intimacy
• D) Are the most difficult of the retention strategies to initiate
• E) Create high opportunity costs

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Definitions:

Gnome Molds

The forms or templates used for the creation of gnome figurines, typically made from materials like plastic, silicone, or metal.

Plaster

Plaster is a building material used for coating, protecting, and decorating walls and ceilings; it can also refer to medical or artistic uses.

Labor

Labor refers to the use of both physical and mental human efforts in creating goods and services.

Positive Supply

A situation where an increase in price leads to an increase in the quantity supplied, holding other factors constant.