Examlex
Perceptions of equitable treatment by the service provider will affect customers' perceptions of service.
Groupthink
A psychological phenomenon occurring within a group of people, where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.
Primary Groups
are small, close-knit, and usually long-term social groups where members share direct, personal, and significant relationships, providing emotional and social support to each other.
Intimate Relations
Personal and deeply connected relationships between individuals, often characterized by affection, love, trust, and understanding.
McDonaldization
A term used to describe the process by which the principles of the fast-food restaurant are coming to dominate more sectors of society and the world, characterized by efficiency, calculability, predictability, and control through technology.
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