Because Virginia's Brother Died While He Was Cashing a Check

question 12

Multiple Choice

Because Virginia's brother died while he was cashing a check at the local bank,Virginia has always hated any type of banking.When it became necessary for her to go to the bank to empty her brother's safe deposit box,she complained the whole time about the inept service,the too-cold air conditioning and the poor parking.Virginia's customer satisfaction was adversely influenced by:

• A) Poor service quality
• B) Her perception of service quality
• C) Her emotional state
• D) Her attributions for service success
• E) Her perception of equity

---

Definitions:

Par Value

The face value of a bond or stock as stated on the certificate or document, distinct from its market value.

Noncumulative Preferred Stock

A type of preferred stock that does not entitle the holder to claim dividends that were not paid in the past, focusing only on current and future dividend payments.

Liquidating Dividend

A liquidating dividend is a type of payment made by a corporation to its shareholders during the partial or full liquidation, distributing the assets among shareholders.

Cash Dividend

A payment made by a company to its shareholders, often as a distribution of profits.