Which of the Following Statements About the American Customer Satisfaction

question 16

Multiple Choice

Which of the following statements about the American Customer Satisfaction Index (ACSI) is true?

• A) The ACSI demonstrates to service providers that there is much room for improvement in customer satisfaction
• B) The ACSI was developed by the federal government as a way to include customer satisfaction measurements in census data
• C) In spite of the name,the ACSI also measures customer satisfaction levels for countries with which the U.S.has a greater than average level of trade
• D) The only country that is currently studying customer satisfaction and creating an index is the United States
• E) The ACSI tracks customer perceptions of the level of satisfaction provided by sole proprietorships as well as by large corporations

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Definitions:

Experiment

An investigative method conducted to uncover new findings, verify a theory, or prove a recognized truth.

Probability

The calculation of the chance that an event will happen, depicted as a value between 0 and 1.

Past Due Accounts

Accounts that have not been paid by the deadline.

New Customer

A person who has never previously purchased or used a product or service from a business.