Imagine a Bereaved Family at a Funeral Home Discovering Dirty

question 44

Multiple Choice

Imagine a bereaved family at a funeral home discovering dirty restrooms,a disco ball in the chapel and loud heavy metal music on the sound system.You would be correct in saying:

• A) The physical environment quality led the family to think less of the overall service quality
• B) The technical outcome quality of the facility needed fine tuning
• C) The inappropriateness of the service quality was due to poor technical qualities
• D) Interaction qualities led to perceived inequities
• E) The overall service quality is not influenced by tangibles

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Definitions:

Injury

Physical harm or damage to the body caused by an external force, which can result in pain and dysfunction.

Unusual Noise

Sounds that are out of the ordinary or unexpected in a particular setting, often indicating a problem or condition that requires attention.

Feeling Inside

The internal emotional state or sensation experienced by an individual, often influenced by thoughts and external events.

Audiometric Assessment

A series of tests conducted to evaluate an individual's hearing capabilities, determining the extent of hearing loss.