A Service Encounter That Occurs Without Any Direct Human Contact

question 50

Multiple Choice

A service encounter that occurs without any direct human contact is a(n) _____ encounter.

• A) Remote
• B) Technology-mediated
• C) Detached
• D) Public
• E) Impersonal

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Definitions:

Logical Strength

The extent to which the premises of an argument support its conclusion, determining the argument's cogency or persuasiveness.

Counterexamples

Instances or cases that contradict a proposed general rule or law, proving it to be incorrect or too simplistic.

Nurses' Health Study

A long-term research project investigating the factors that influence women's health.

Correlational Research

A scientific research methodology that examines the relationship between two or more variables to determine if a correlation exists.