For Technology-Based Service Encounters,which of the Following Is NOT a Form

question 14

Multiple Choice

For technology-based service encounters,which of the following is NOT a form of failure to deliver on the core promise?

• A) Technology system failure
• B) Process failures in follow-up
• C) Poor website design
• D) Errors on the part of the customer
• E) All of the above are forms of failure to deliver on the core promise

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Definitions:

Blind Spot

A specific point in a person's field of vision where they are unable to see, due to the optic disc's location on the retina.

Optic Nerve

A neural pathway that conveys images from the retina to the brain.

Retina

The light-sensitive layer of tissue at the back of the inner eye that converts light images to nerve signals for vision.

Visual Cortex

The part of the cerebral cortex that processes visual information, located in the back of the brain.