For Technology-Based Service Encounters,which of the Following Is NOT a Form

question 14

Multiple Choice

For technology-based service encounters,which of the following is NOT a form of failure to deliver on the core promise?

• A) Technology system failure
• B) Process failures in follow-up
• C) Poor website design
• D) Errors on the part of the customer
• E) All of the above are forms of failure to deliver on the core promise

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Definitions:

Deferred Annuity

An annuity contract that delays payments until the investor elects to receive them, often at retirement.

Ordinary Annuity

An ordinary annuity consists of identical payments that are made at the conclusion of successive periods for a specified duration.

Deferred Annuity

An annuity contract that delays payments of income, installments or a lump sum until the investor elects to receive them.

Ordinary Annuity

Unchanging installments paid at the finale of successive terms over a fixed duration.