Johanna Wants to Learn Self-Defense and Has Signed Up for a Class

question 4

Multiple Choice

Johanna wants to learn self-defense and has signed up for a class at her local YMCA.She chose this particular class because her sister took it last year and told her it was a great class.While Johanna has never had a need to defend herself,everyone tells her it is a good idea to learn how.Johanna's service expectation for the class was shaped by:

• A) A social needs philosophy
• B) Word-of-mouth communication
• C) Explicit service promises
• D) Transitory need intensifiers
• E) Her ego-oriented definition of service

---

Definitions:

Effectiveness

The degree to which something is successful in producing a desired result; the capability of producing a desired effect or outcome.

Self-Interest

A reference to an individual's actions that are primarily motivated by their own needs, wants, or benefits.

Gettysburg Address

A famous speech delivered by President Abraham Lincoln in 1863 during the American Civil War, emphasizing the principle of human equality and the fight for national unity.

Powerful Vision

Describes a compelling and inspirational future that a person or organization aspires to achieve, guiding its decision-making and direction.