The 25th Hour Inc

question 35

Multiple Choice

The 25th Hour Inc.is a business that runs errands for people.Its employees have been called in to care for a toddler when her mother went into labor,to buying groceries for a mother who wanted to attend her child' soccer game,and to decorate for parties.If any customer is not completely happy with the service The 25th Hour provides,its employees are told to immediately refund the customer's money (less any expenses) as soon as the complaint is made known.This sort of service recovery policy helps to narrow provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Marbury V. Madison

The 1803 Supreme Court case that established the principle of judicial review in the United States, giving courts the power to strike down laws, statutes, and some government actions that contravene the Constitution.

Chief Justice

The head of the United States Supreme Court, the highest judicial officer in the country, responsible for presiding over the Court's public sessions and the administrative functions of the Court.

Corporate Capitalism

Describes an economic and political system in which corporations have significant power and influence over economic and policy decisions.

Democratic Reform

Changes aimed at improving democracy through means such as enhancing transparency, accountability, participation, or electoral fairness.