Which of the Following Factors Is NOT a Factor Leading

question 14

Multiple Choice

Which of the following factors is NOT a factor leading to provider gap 1?

• A) Inadequate marketing research orientation
• B) Over-promising
• C) Lack of upward communication
• D) Insufficient relationship focus
• E) Inadequate service recovery

---

Definitions:

Fewer Meetings

The practice or objective of reducing the number of formal gatherings or assemblies, often to increase efficiency or productivity.

Role Ambiguities

Situations where the responsibilities, expectations, or objectives of a job are unclear or poorly defined.

Task Uncertainties

Situations where the outcomes or processes of a task are unpredictable, often requiring adaptive strategies and flexibility in management.

Cross-purposes

A situation where different parties or elements have conflicting goals or objectives, leading to misunderstandings or ineffective results.