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When the toddler's ball rolled under the motel bed,his mother was surprised to find a dirty sock and used crumbled tissues under the bed.This physical evidence of service was not what the mother expected to find in this luxury hotel and served to broaden the provider _____ of the gaps model of service quality.
Distributive Justice
The perceived fairness of how rewards and benefits are distributed among members of a group or society.
Equitable Policy
A policy that aims to ensure fairness and justice within the procedures, processes, and distribution of resources by an organization or government.
Moral-Rights View
Considers ethical behaviour as that which respects and protects the fundamental rights of people.
Organisational Protection
Measures and strategies implemented to safeguard an organization's assets, reputation, and well-being from potential threats.
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