Two Roommates Both Registered for an Introduction to Business Class

question 26

Multiple Choice

Two roommates both registered for an introduction to business class.At midterm,one roommate found his instructor so boring that he was thinking of changing his major to history.The other roommate had a charismatic teacher and looked forward to going to class.This heterogeneity of instruction demonstrates:

• A) How difficult it is to synchronize supply and demand with service
• B) That customer service depends on employee actions
• C) How customers affect each other
• D) The fact services cannot be readily communicated or displayed
• E) Why services cannot be inventoried

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Definitions:

Conservation Movement

A progressive reform movement focused on the preservation andsustainable management of the nation’s natural resources.

Progressive Thrust

An impetus or drive towards reform and improvements in societal, political, or economic issues aiming for progress.

Efficiency

The ability to accomplish a task or job with the minimum expenditure of time and effort.

Margaret Sanger

An American birth control activist, sex educator, and nurse who helped legalize contraception and founded the organization that became Planned Parenthood.