Because of the _____ of Services,service Producers Find Themselves Playing

question 51

Multiple Choice

Because of the _____ of services,service producers find themselves playing a role as part of the product itself and an essential ingredient in the service experience for the consumer.

• A) Comparability
• B) Intangibility
• C) Heterogeneity
• D) Simultaneous production and consumption
• E) Perishability

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Definitions:

Job Depth

The degree of control, creativity, and responsibility an employee has in their job.

Automation

The total mechanisation of a job.

Mechanisation

involves the replacement of manual labor with machines or technology, enhancing efficiency, productivity, and consistency in various industries.

Job Design Continuum

The range of ways in which jobs can be structured, from highly mechanistic with defined tasks to highly organic with broad and flexible roles.