Which of the Following Statements Describes How Consumers and Employees

question 22

Multiple Choice

Which of the following statements describes how consumers and employees are responding to technology-based services?

• A) Services can readily calm fears that privacy may be sacrificed if technology is used
• B) An infusion of technology can lead to an increase in human interaction
• C) The payback for investments in technology is a certainty
• D) Employees are often reluctant to integrate technology into their work lives
• E) All of the above statements describe how consumers and employees are responding to technology-based services

---

Definitions:

Health-Illness Continuum

A model that illustrates the dynamic state of health, viewing it as a spectrum that ranges from optimal wellness to severe illness.

Disease Absence

The lack or elimination of a particular disease within an individual or population.

Continuum

Refers to a continuous sequence or range of values or elements that vary by such tiny increments that they appear almost identical.

Illness Behavior

The ways in which individuals respond to their own health status, including perceiving, evaluating, and acting upon their symptoms.