Which of the Following Is an Example of an Outbound

question 43

Multiple Choice

Which of the following is an example of an outbound salesperson?

• A) Laverne responds to a customer who called with a billing complaint.
• B) Annette uses her telephone to solicit new business from a list of prospects.
• C) Orlando calls a company's toll-free number to complain about his malfunctioning lawn mower.
• D) Millie,the CEO of her company,handles two house accounts.
• E) Morris takes a telephone order for a medium pizza.

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Definitions:

Halo Effect

A cognitive bias in which an observer's overall impression of a person, company, brand, or product influences the observer's feelings and thoughts about that entity's character or properties.

Initial Attraction

The first phase of attraction towards someone, usually based on physical appearance, which can lead to interest or desire for a closer relationship.

Physical Attractiveness

Refers to the degree to which a person's physical features are considered aesthetically pleasing or beautiful by others.

Intellectual Similarity

The degree to which two or more individuals share the same levels of intelligence and cognitive capabilities.