Which of the Following Statements About Complaints Is FALSE

question 21

Multiple Choice

Which of the following statements about complaints is FALSE?

• A) The customer must perceive the settlement of a complaint as being fair.
• B) The settlement that will be provided must be clearly communicated.
• C) A salesperson settling a claim should educate the customer to forestall future claims.
• D) A fair settlement made in the customer's favor helps to resell the company and its products.
• E) A salesperson who is convinced that a claim is dishonest should take action by filing a case against the customer.

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Definitions:

Marginal Cost

The expense associated with manufacturing an extra unit of a product or service.

Cross Dock Distribution Center

A warehouse where incoming shipments are directly transferred to outgoing trucks or trailers, minimizing storage time and accelerating distribution.

Milk Runs

A delivery method where a single vehicle collects and delivers goods in a route that minimizes transportation time and cost, often used for JIT inventories.

LTL Carrier

An LTL (Less Than Truckload) Carrier is a transportation service that combines shipments from multiple customers into one truckload, optimizing efficiency for smaller loads.