Identify a True Statement About Upgrading During the Expansion Phase

question 53

Multiple Choice

Identify a true statement about upgrading during the expansion phase of a sales relationship.

• A) During a modified rebuy,the salesperson should take advantage of the relationship with the customer to maximize sales.
• B) The objective of upgrading is to expand the seller's business by selling to the customer in bulk quantities.
• C) To upgrade a customer,the salesperson must show that the initial purchase was not exactly what the customer needed.
• D) During a modified rebuy in the expansion phase,the salesperson should emphasize that the initial decision was a good one.
• E) During the expansion phase of a relationship,salespeople dealing with less educated consumers should lend themselves to overselling.

---

Definitions:

Female-headed Families

Households led by women, often highlighted in discussions on poverty, social policy, and income support due to unique socioeconomic challenges.

Social Insurance

programs designed to provide financial protection against certain life risks (e.g., old age, disability, unemployment) funded by contributions from employers, employees, or both.

Social Security

A government program that provides financial assistance to people with little or no income, mostly the elderly or disabled.

Food Stamp Program

A government assistance program that provides low-income individuals and families with funds to purchase groceries, aiming to reduce hunger and improve nutrition.